Legal

Privacy Policy

Last updated: January 2026

VaKAraT Luxury Service ("VaKAraT", "we", "us") values the privacy of every rider. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website, mobile experience, WhatsApp channel, or reservation email addresses.

1. Information We Collect

Contact details: full name, phone number, email address.
Trip details: pickup and drop-off address, date and time, passenger count, luggage count, pet information (type and count), flight or cruise number when applicable.
Payment information: handled by our PCI-DSS certified processor (Stripe). VaKAraT does not store full card numbers, CVV, or expiration dates on its own systems.
Communication content: messages sent through the contact form, WhatsApp, live chat, or email.
Technical data: IP address, browser type, device identifiers, and basic analytics used to secure and improve the service.

2. How We Use Your Information

Confirm, coordinate, and deliver your reservation.
Process the 25% Stripe deposit and any remaining trip charges.
Send booking confirmations, receipts, and operational updates.
Provide chauffeur dispatch and customer support.
Comply with legal, tax, and safety obligations.
Improve the quality and safety of our service.

3. Sharing With Third Parties

We share only the minimum information necessary with:

Assigned chauffeur / affiliate: receives the trip details and rider contact needed to complete the ride.
Stripe: processes payments and stores card credentials under PCI-DSS standards.
Google Maps Platform: for address autocomplete, routing, and fare estimation.
Infrastructure providers: hosting, database, and email delivery on our behalf, under confidentiality obligations.
Authorities: when required by law, subpoena, or to protect the safety of riders, chauffeurs, or the public.

We do not sell your personal information.

4. Data Storage & Security

Personal data is stored on secure servers with encryption in transit (HTTPS/TLS) and at rest. Access is restricted to authorized personnel for reservation fulfillment. Payment credentials are held by our merchant processor for up to two (2) years to facilitate future transactions and refunds.

5. Retention

Reservation and billing records are retained as long as required by applicable tax, accounting, and safety laws (typically up to seven years). Marketing preferences can be updated or removed at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, export, or restrict the use of your personal data, and to withdraw consent for marketing communications. To exercise these rights contact vakaratreservations@gmail.com or reservations@vakarat.com. We respond within a reasonable timeframe.

7. Cookies & Analytics

We use a minimal set of cookies and analytics events to keep sessions active (authentication, language preference) and to understand aggregated site usage. You can disable cookies in your browser; some features (e.g., admin login) may not work without them.

8. Children

Our service is not directed to individuals under 13. Bookings involving minors must be made by an adult who assumes responsibility for the minor's transportation and safety.

9. International Transfers

VaKAraT operates in the United States. If you access the service from outside the U.S., your information will be transferred to and processed in the U.S. under U.S. law.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision. Material changes will be highlighted on this page.

11. Contact

VaKAraT Luxury Service — Miami, Florida, USA
Phone / WhatsApp: +1 786-285-5285
Email: vakaratreservations@gmail.com / reservations@vakarat.com